Frequently Asked Questions

General Questions

What should I do in case I’m in an accident?

Accident scenes can be very shocking, especially right after the impact occurs. Try to remain calm and do the following:

    • Stop your vehicle. If you drive away, you could be charged with a “hit and run.”
    • If you are blocking traffic in a dangerous place, pull off to the side of the road or into a well-lit parking lot.
    • Contact the authorities. Try to assess the scene if anyone else is hurt. Otherwise, wait for the ambulance and/or police.
    • Turn off your engine and wait for assistance.
    • Be courteous to all parties.
    • If you suspect the other driver may be drunk, do not confront him or her. Tell the police and let them handle the situation.
    • Make sure you are as calm as possible before making any statements or talking to the police.
    • Take photos before you leave the scene.
    • Avoid making statements about responsibility to the other driver, witnesses, police or anyone else. Do not state that you are at fault, even if you think you may have caused the accident.
    • Contact your insurance company once you are calm and have gathered pertinent information. They will likely interview you on the spot and request photos.
    • Acquire a copy of the police report.
    • Call us for assistance with repairs to your vehicle.
What should I do after an accident?

Here are some tips for dealing with the aftermath of an accident.

  • Do not drive your car if it is unsafe. If you can safely drive your vehicle, bring it to us as soon as possible.
  • If you cannot operate your car, truck or SUV, call us and we can tow your vehicle.
  • Remember that you have the right to go to the repair shop of your choice. Your insurance company or the other driver’s insurance cannot require you to go to a particular repair shop.
  • Differences in repair estimates are common. It is your vehicle, you deserve the highest quality repairs. Read the fine print and consider carefully before you accept the lowest repair estimate.
What if my insurance company says I have to get three estimates or that I have to go to another shop and meet with their adjuster?

Tell them NO and you are dropping your car off at the shop of your choice to get repaired and the adjuster can inspect your car there with the body shop manager. It is your car and you have the right to get your car fixed where you want. We work for you, not the insurance company.

Can you communicate with my insurance company to work out the details?

Absolutely. We take care of the estimate and notify you when the vehicle can go in for service. Most times, the insurance company will pay us directly so you don’t have to worry about payment. You will likely have to pay a deductible depending on your insurance. Contact us today to learn more about the process.

I need my car back ASAP. How can you get me back on the road?

Once we write your estimate, it is approved and you authorize us to begin work, we will set up a timeline and let you know when your vehicle will be ready. It may take a few days in order to deliver the best work. If you need to get back on the road before then, we will be happy to set up a rental car for you, and in many cases can communicate with your insurance company to handle the payment.

Do you charge for estimates?

Estimates are written during normal shop hours. While an appointment is not required, it is a good idea to check ahead.
You can get an online estimate on our website We provide free estimates as a courtesy to our customers.

Are the repairs guaranteed?

Yes. We provide a written guarantee of workmanship and a lifetime warranty on all auto body repairs and painting.

You Rights

You have rights regarding your collision repair under the law in the State of Texas. At Slp Customs And Collision, we strive to make sure that our customers are fully aware of and understand their rights. Let a member of our team know if you have questions about your rights in collision repair and we’ll be happy to assist you!

Under Texas law you have:
The RIGHT to select where your motor vehicle is repaired and the parts used for repairs.
  • Insurance companies are not allowed to prevent you from selecting a repair person or facility to repair damage to your vehicle.
The RIGHT to get an estimate from the shop of your choice – and you only need ONE estimate.
  • Insurance companies can’t even suggest, orally or in writing, that you must use a specific repair person or facility, or that you have to pick one from their “preferred” list for the repair to be covered under your policy.
The RIGHT to proper parts.
  • Insurance companies are not allowed to specify the brand, type, kind, age, vendor, supplier, or condition of parts or products used to repair a vehicle.

2707 S Cooper St STE 111
Arlington, TX 76015

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